Refund Policy

Skillent Studio — Last updated: June 23, 2026

1. Overview

This Refund Policy applies to all purchases made on Skillent Studio (skillent.ai/studio), the curated AI prompt, workflow, and agent marketplace operated by Valles Global, LLC ("Company", "we", "us", or "our"). This policy supplements the Skillent Terms of Service and Studio Terms of Service.

Because Studio sells digital goods, our refund policy differs from policies for physical products. Please read this policy carefully before making a purchase.

2. Digital Goods — General Policy

All assets sold on Studio (prompts, workflows, agents, and related digital content) are digital goods. Once a Buyer has accessed or downloaded the full content of a purchased asset, the transaction is considered complete and the purchase is non-refundable.

This policy exists because digital goods, once delivered, cannot be returned in the same way as physical products. The Buyer retains access to the content after a refund request, creating an irrecoverable benefit.

3. "Not as Described" Claims — 7-Day Window

We understand that digital content may sometimes not meet your expectations. If a purchased asset is significantly not as described, you may request a refund within seven (7) calendar days of purchase.

A "not as described" claim may apply when:

• The asset's functionality materially differs from its description on the Studio listing page;
• The asset is corrupted, incomplete, or unusable as delivered;
• The asset contains significantly less content or fewer features than described;
• The asset is listed as performing a specific function that it demonstrably does not perform.

"Not as described" does not apply when:

• The Buyer simply changed their mind or no longer wants the asset;
• The Buyer had unrealistic expectations about AI-generated content (see Section 5);
• The asset works as described but the Buyer finds it subjectively unsatisfying;
• The Buyer failed to read the description, requirements, or compatibility notes;
• The asset is a free ($0) download.

3.1 How to Request a Refund

To request a refund under this policy:

1. Email info@vallesglobal.com with the subject line "Refund Request — [Order ID]";
2. Include your order ID, the asset name, and a clear explanation of how the asset is not as described;
3. Provide supporting evidence where possible (e.g., screenshots, output examples);
4. Submit your request within the 7-day window.

We will review your request and respond within 5 business days. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

4. Skillent Pro Subscription — Cancellation and Refunds

4.1 Cancellation

You may cancel your Skillent Pro subscription at any time through your account settings or by contacting us at info@vallesglobal.com.

• Monthly subscriptions: Upon cancellation, your subscription will remain active until the end of the current billing period. No further charges will be made;
• Annual subscriptions: Upon cancellation, your subscription will remain active until the end of the current annual billing period. No further charges will be made.

4.2 Refunds for Subscriptions

Subscription refunds are handled as follows:

• Within 7 days of initial purchase or renewal: You may request a full refund of the most recent subscription charge;
• After 7 days: No prorated or partial refunds are available for the remaining period. You will retain access through the end of the paid period;
• Multiple refund requests: We reserve the right to decline repeated subscription refund requests from the same account.

4.3 Auto-Renewal Notice

Skillent Pro subscriptions auto-renew at the end of each billing period (monthly or annually) using the payment method on file. We will send a reminder email at least 7 days before each renewal. The email will include:

• The renewal date;
• The amount to be charged;
• Instructions for cancelling before renewal;
• A link to manage your subscription.

By subscribing to Skillent Pro, you acknowledge and agree to auto-renewal. You may cancel at any time before the renewal date to avoid being charged.

5. AI-Generated Content Disclaimer

Assets on Studio are AI-generated or AI-assisted. AI-generated content is inherently probabilistic and may produce varying outputs. Refund requests based solely on the following are not eligible:

• Variations in AI output across different models, versions, or configurations;
• Occasional inaccuracies, hallucinations, or biases inherent to AI systems;
• The asset requiring qualified human review before use in regulated or high-stakes contexts (as disclosed in our Terms);
• The asset performing as described but producing results the Buyer subjectively dislikes;
• Changes to third-party AI models, APIs, or platforms after purchase that affect the asset's functionality (though we encourage Creators to update their assets).

If an AI-dependent asset becomes fundamentally non-functional due to a platform change (e.g., an API is discontinued), and the Creator has not provided a working update within 14 days, Buyers may request a refund within 30 days of the platform change. These cases are evaluated individually.

6. Creator Payouts and Clawback

Creator payouts are processed via Stripe Connect within 1–2 business days of a qualifying sale. The following rules govern refunds and Creator payouts:

• No clawback after payout: Once a Creator payout has been processed and delivered to the Creator's Stripe account, the payout is final and cannot be clawed back. If a refund is approved for a sale that has already been paid out to a Creator, Valles Global, LLC will absorb the refund cost and will not deduct it from the Creator's future earnings;
• Pending payouts: If a refund is approved before the Creator payout has been processed, the corresponding payout will be deducted from the Creator's next payout cycle;
• Chargeback impact: If a chargeback results in a funds reversal (see Section 8), the corresponding Creator payout will be deducted from the Creator's next payout, regardless of timing. This is the only exception to the no-clawback rule;
• Repeated refunds: Assets with an abnormally high refund rate may be flagged for review and potentially removed from Studio.

7. Refund Process

7.1 Review Process

All refund requests are reviewed on a case-by-case basis. We consider:

• Whether the request was made within the applicable window;
• The nature and severity of the "not as described" claim;
• Supporting evidence provided by the Buyer;
• The Creator's listing accuracy and responsiveness;
• The Buyer's refund history and account standing.

7.2 Outcomes

A refund request may result in one of the following:

• Full refund: The full purchase price is returned to the original payment method;
• Partial refund: A portion of the purchase price is refunded, if only part of the asset was not as described;
• Denial: The request does not meet the criteria described in this policy;
• Alternative resolution: We may offer a replacement asset or Studio credit as an alternative.

8. Chargebacks

A chargeback is a demand by a credit card holder that their bank reverse a transaction. We take chargebacks seriously and encourage Buyers to contact us first at info@vallesglobal.com before initiating a chargeback.

• Contact us first: We can often resolve issues faster and more favorably than a chargeback process;
• Chargeback consequences: If a chargeback is initiated without first contacting us, we reserve the right to suspend or terminate your account. Chargebacks are costly for all parties and should be a last resort;
• Creator impact: Chargebacks result in a reversal of funds. If the Creator has already been paid out, the chargeback amount will be deducted from the Creator's future payouts (see Section 6);
• Fraudulent chargebacks: Filing a chargeback for a purchase you made and received constitutes fraud. We will contest fraudulent chargebacks with supporting evidence (delivery records, access logs, listing descriptions);
• Double recovery: If you receive both a refund from us and a chargeback from your bank, you must return one of the payments. Keeping both constitutes unjust enrichment.

9. Free Assets

Assets offered at $0 (free) are not eligible for refunds, as no payment was made. If a free asset does not meet your expectations, you may simply discontinue using it.

10. Promotional Pricing and Credits

If a purchase was made using a promotional discount, coupon, or Studio credit:

• Refunds are limited to the amount actually paid by the Buyer (not the listed price);
• Studio credits are non-refundable and have no cash value;
• Expired credits or coupons cannot be reinstated or extended.

11. Policy Changes

We may update this Refund Policy from time to time. Material changes will be communicated via email or prominent notice on Studio at least thirty (30) days before taking effect. Changes to this policy do not affect refund eligibility for purchases made before the change takes effect.

12. Contact Us

For refund requests or questions about this policy:

Email: info@vallesglobal.com
Subject line: Refund Request — [Order ID]
Mail:
Valles Global, LLC
11 Douglas Ave Suite #253 #1165
Elgin, IL 60120

We aim to respond to all refund requests within 5 business days.